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General purpose

The price of shipping depends on the order and will be calculated before the order is binding.

 

Conditions of payment

Payment is accepted via PayPal or prepayment only.

 

Right of withdrawal  

You have the right to withdraw from this contract within 14 days without giving a reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you have to inform us

Celtica Rocks, Josefstädter Strasse 87/56, A-1080 Wien, info@celticarocks.com

by means of a clear written statement (by letter or email), of your intention to withdraw from this contract. You can use the attached sample withdrawal form to do so, but it is not compulsory.

To maintain the withdrawal period it is sufficient that you send notice of your cancellation of the contract before the expiry of the 14-day period.

No right of withdrawal exists for 

  • Delivery of sealed goods if their seal has been removed after delivery.
  • Download products

Consequences of withdrawal

If you withdraw from this contract we will return any payment received from you, including delivery costs (with the exception of any additional costs resulting from you having chosen a form of delivery other than the standard delivery option offered by us), without delay and at the latest within 14 days from the day on which notice of your withdrawal from this contract was received by us. For this reimbursement we use the same means of payment that you used in the original transaction, unless an alternative was expressly agreed with you. In no case will you be charged for this reimbursement. We may withhold the reimbursement until we have retrieved the goods, or you provide proof that you have returned them to us, whichever the earlier.

You have to return or send the goods to us without delay and, in any event, no later than 14 days from the day on which you give us notice of your withdrawal from this contract. The deadline is met when you send us the returned goods before the 14-day period expires. You have to bear the direct costs of the return of the goods. You are only liable to pay for any diminished value of the goods if caused by you. The customer must pay the costs of any diminished value of the goods resulting from their handling, other than what is necessary to ascertain the nature and functioning of the goods.

You can download a withdrawal form template in PDF format here.

 

Claims of the customer in case of faults

Legal warranty terms are applied. 
If the delivered items have obvious material or manufacturing defects (including shipping damage), we ask the customer to complain immediately. 
Legal requirements will not be affected.

Celtica shall not be liable for any consequential damage, loss or lost profits and is furthermore only liable in case of intent or gross negligence. 
Liability upon slight negligence is mutual and formally excluded.

 

online dispute resolution

Information acc. § 19 Abs 3 AStG (Alternative Online Dispute Resolution Law)

We recognise the internet ombudsman as an out-of-court mediation body.

If you have further questions regarding dispute settlement, please contact our customer service: info@celticarocks.com or the Internet Ombudsman at www.ombudsmann.at.

http://ec.europa.eu/odr

Privacy

We will only store the data required to handle the transaction. Please read our privacy policy for more information.